Claims are complex.
Recovery and support services shouldn’t be.

Which services are accessed via Workcom’s medEbridge portal?

The Workcom medEbridge portal connects you directly with Workcom’s full range of foundational rehabilitation support, as well as Pivotl’s business mentoring and executive coaching, Uvida’s health coaching, and MoreGoodDays’ digital pain management program.

If medEbridge isn’t being used, simply refer through Workcom’s standard pathways. Our team will triage and allocate as usual.

How quickly will I hear back after making a referral?

You’ll receive an acknowledgement immediately, and our team will confirm next steps — including consultant allocation — shortly thereafter. Our aim is to keep referrals moving quickly, clearly, and without delay, while ensuring the right consultant fit.

What if I’m not sure which service my client needs?

That’s fine. Just give us a call, send us an email, or submit a referral to the service you feel is the best fit. We’ll review the case and guide you to the right service for your customer.

Are there any additional costs when referring
through Workcom?

No. All services are provided at the rates per Workcom’s existing service agreements. There are no additional fees — Workcom simply streamlines access for Life Insurers and ensures a seamless experience for customers.

Do I refer to Assessability through Workcom?

No. Assessability is a specialist partner and is accessed separately. All Forensic Vocational Assessment service referrals are made through Assessability’s own medEbridge portal or usual referral pathways, under its own service agreements.

Workcom does not deliver FVA services — they are provided exclusively by Assessability.

Do Workcom Consultants provide health and wellbeing support?

Workcom delivers wellbeing support as part of a holistic rehabilitation pathway. Aligned with our promise of Better health, together, we focus on building whole-of-person capacity and confidence to support recovery and sustainable RTW. Wellbeing is integrated throughout the rehabilitation journey, alongside vocational planning, functional and work-capacity development, clinical coordination, psychoeducation, and behavioural activation. This ensures individuals progress to a point where they can meaningfully engage in work-readiness and RTW goals when the time is right.

What’s the difference between Workcom’s wellbeing support and Uvida’s programs?

Uvida provides a stand-alone, fixed-term behavioural-health coaching program, supported by a digital platform, for individuals who are not yet ready for structured RTW planning. The Uvida model blends evidence-based behavioural science, accountability tools, and one-to-one coaching to build lifestyle and wellbeing foundations — focusing on habit formation, routine, motivation, and confidence

Uvida’s program complements Workcom services by offering a dedicated lifestyle coach, separate from the Rehabilitation Consultant, who supports behavioural change in a structured and goal-based format. This creates the activation and readiness required for a seamless transition into Workcom’s recovery-to-work pathway once the individual is prepared to engage.

Uvida is particularly valuable when someone:

• Is not yet ready for structured RTW steps or planning
• Has seen recovery/ RTW stall due to health, lifestyle, or motivation barriers
• Would benefit from a clear, goal-based program with defined start-and-finish points
• Will likely respond well to coaching supported by digital tools for self-monitoring of progress
• May benefit from a dedicated health coach separate from their Rehabilitation Consultant

Do Workcom and its partners deliver services beyond Life Insurance?

Yes. Workcom and its specialist partners also deliver rehabilitation, recovery, and return-to-work services beyond Life Insurance — across other personal injury schemes such as Workers’ Compensation, and DVA, as well as directly to businesses and organisations seeking workplace health solutions.

Our Connected Service Pathway and Partner Framework are currently purpose-built and operationalised specifically for Life Insurance, reflecting the governance, quality standards, and contractual structures unique to that environment.

That said, the model is fully adaptable. If you’d like to understand how we operate independently within other schemes or settings, or explore how a combined framework like ours could be deployed in your scheme/ organisation, we’d be happy to discuss what that could look like — the framework is primed and ready for expansion wherever shared values and outcomes align.