Staff Experience

Workcom has a policy of utilising only experienced work rehab consultants. Our consultants have an average experience of 10 years in Workplace Rehabilitation. The expertise and broad experience of the vocational rehab consultants, and the team, allows for industry specific approaches that can manage even the most difficult cases that translates into improved outcomes for the individual and your organisation.

Real Communication and Above and Beyond Service

The work, life, and business experience of Workcom job rehabilitation consultants enables them to genuinely understand your business needs and develop strong working relationships. Flexibility runs through our business model so we can adapt and meet the diverse needs that your organisation has.

For example; after hours consultation to night shift workers, or meet workers on their job driving trucks or ferries! We make an effort to provide the service that you require, specific customer requires.

At Workcom we believe listening is they key to effective communication. Through active listening we work very hard to understand your business and the specific needs of each particular case within the context of the workplace.

It is on this basis that we are able to establish a communication plan that works, keeps you and other key stakeholders up to date, avoids unnecessary written reports and speaks to you about what you want and need to hear in a cost effective and timely manner.

Workcom aims to exceed our customers’ expectations through exceptional service delivery in the provision of return to work programs, injury management services, injury prevention, and health management.

Our Values

  • Empathy
  • Common Sense
  • Integrity
  • Open and real communication
  • Going above and beyond for our customers

These values underpin how we deliver workplace rehabilitation services, and other services, to our customers and clients, and in working with other key stakeholders.

Becky Zropf, DIRECTOR

Becky is an Occupational Therapist, who founded Workcom in 2007. Becky has over 30 years of experience in Community and Workplace Rehabilitation. She is also a qualified OT Driver Assessor and has had local and international experience with prescribing vehicle modifications for people with disabilities.  

Becky had 15 years’ experience in NSW, setting up and running a highly successful Sydney based Rehabilitation Provider before venturing North and is now based in Queensland.  Apart from assisting to manage and grow the services offered within Workcom, Becky provides hands-on services to insurers and employers, including case management of catastrophic cases, such as people with spinal and head injuries. 

 Becky has a particular interest in proactive service provision, whereby customers are ensured quality services with creative ideas, provided above their expectations. This is a focus she instils in the team at Workcom. 

Leon Zropf, DIRECTOR

After 20 years working with 2 of the world’s leading banks in the cut-and-thrust of global financial markets, servicing some of the industry’s largest clients, Leon’s focus is on Customer Service, Relationship Management and “getting the deal done” through dotting the I’s and crossing the T’s. 

Leon’s Business Development experience applies to making sure Workcom continues to innovate and seek opportunities to provide our clients with new solutions to old (and new) challenges, whilst continuing to be an Employer of choice.

John Mellors, CHIEF OPERATING OFFICIER

Working across many different areas of the personal injury and rehabilitation industry has given John a uniquely in-depth understanding of the end-user and a sincere drive to have a meaningful impact on people’s recovery, health and life and a zeal for getting better, scalable healthcare services out into the world. 
 
From Exercise Physiologist to C-suite executive – the time John spent working with clients on their rehabilitation shaped his approach to delivering empowering, holistic healthcare; moving into operational and ultimately executive leadership roles allowed John to harness his experience to improve service delivery, lead and mentor teams and drive business growth.  
 
Currently completing his Master of Digital Health through La Trobe University, promoting innovation and advancements in the wider industry is a passion of John’s, which has led to regular speaking opportunities, as well as working closely with industry regulators and governing bodies. 

Gemma Jorgensen, OPERATIONS MANAGER – QLD/NT

Gemma successfully manages the delivery of Workcom’s products and services, ensuring the effective management of a team of health professionals and the provision of high-quality occupational, vocational and workplace rehabilitation services.  

As a vital member of the management team, Gemma actively contributes to identify and implement enhanced practices, providing comprehensive performance reporting and manages staff and resources. Gemma leads the implementation of initiatives to cultivate established customers and develop new customer relationships. 

Gemma is a dedicated and driven professional, who thrives on being continually challenged and believes that diverse working environments encourage personal and professional progression. With a strong belief in self-development, Gemma actively seeks work and life experiences, viewing challenges as rewarding opportunities for growth. 

Gemma is a valuable advocate for Workcom, effectively promoting its activities to employers, insurers, and associated service providers. Her strong communication and networking skills ensure that Workcom maintains a prominent position within the industry. 

Haley Dearlove, OPERATIONS MANAGER – WA/SA

Haley is a Rehabilitation Counsellor and has over 12 years of experience in occupational rehabilitation and personal injury, across various schemes and jurisdictions.  

Haley is skilled in all aspects of personal injury and disability schemes with a specialised focus on early intervention, complex claims management and developing effective solutions for psychological injuries. Haley is passionate about delivering successful evidence-based health and wellbeing strategies and maintains ownership and accountability of initiatives through effective engagement, education, and communication. 

Haley is a strong leader, innovative in approach and inspiring to her team of highly skilled consultants.  

Elana Strickland, Allied Health Service Manager

Elana is an Occupational Therapist with 17 years’ experience who is passionate about delivering best practice injury management for complex cases including psychological, co-morbid injuries and cancer claims.  

 Elana has 10 years’ experience providing effective and sustainable workplace rehabilitation services to frontline workers, first responders and first responder volunteers. Elana has lectured and tutored at universities in Rehabilitation and is a published author in the occupational rehabilitation sector.  

 Elana uses her experience and expertise to build service delivery capability across various schemes and enjoys working closely with customers to develop individualised and practical solutions for clients.  

Tarryn Botha, Rehab Services Manager

Tarryn is an experienced Rehab Counsellor who has delivered Vocational services to a diverse range of clients in a wide range of schemes and who has a ‘whole person’ approach with her clients, assisting them to achieve their goals through employment, life skills and building their confidence. Tarryn’s experience includes adjustment to injury counselling, career counselling and new employer services  Tarryn has specialised experience providing services for clients with psychological conditions and complex cases.  

 Tarryn works collaboratively with her clients and stakeholders to overcome psychosocial, vocational and medical barriers and has assisted many clients to better their quality of life and secure sustainable employment. Tarryn also has experience delivering one–on–one job seeking sessions to clients with the goal of increasing motivation, self-confidence and independence in job seeking. In addition, Tarryn has experience developing, implementing, and monitoring plans to assist clients to secure and sustain suitable employment and to assist with capacity building.